Terms & conditions.

01About us

This website is operated by MUAMS, a clothing business based in Mukkudal, Tamil Nadu, India (GSTIN: To be updated). "We", "us" and "our" refer to MUAMS; "you" refers to anyone using this website or buying from us.

02Using this website

• You must be 18 or older, or use this website under the supervision of a parent or guardian.
• Please give accurate contact and delivery details — we use them to fulfil your order.
• Don't misuse the website, attempt to disrupt it, or use it for any unlawful purpose.

03Products, colours & sizes

Our photographs show the actual shirts we sell. Colours can look slightly different depending on your screen and lighting. Measurements in our size guide are approximate and may vary slightly from shirt to shirt.

04Pricing & payment

• All prices are in Indian Rupees (₹) and include applicable taxes. Shipping charges are shown in your bag and at checkout before you pay.
• Online payments are processed securely by Razorpay. We never see or store your card, UPI or bank credentials.
• For orders placed on WhatsApp, payment details are shared with you on chat and the order is confirmed once payment is received.
• If a price is shown incorrectly because of an error, we'll contact you before dispatch and you can choose to continue at the correct price or cancel for a full refund.

05Orders & acceptance

Placing an order is an offer to buy. It's accepted when payment is received, or when we confirm your order on WhatsApp. We may decline or cancel an order — for example if an item is out of stock, a delivery pincode isn't serviceable, or we suspect fraud. If we cancel after you've paid, you'll receive a full refund.

06Cancellations by you

You can cancel or change your order free of charge any time before it's dispatched — just message us on WhatsApp with your order number. Once an order has shipped, our return policy applies.

07Shipping, returns & refunds

Delivery is covered by our shipping policy, and returns, exchanges and refunds by our return policy. Both form part of these terms.

08Promo codes

Promo codes can't be exchanged for cash, only one code can be used per order, and codes may have an expiry date or be withdrawn at any time. If you return items bought with a promo code, the refund is based on the price you actually paid.

09Our content

The MUAMS name, logo, photographs, text and design of this website belong to MUAMS. Please don't copy or reuse them without our written permission. You're welcome to share links to our pages.

10Limitation of liability

We work hard to keep this website accurate and available, but we can't guarantee it will always be error-free or uninterrupted. To the extent permitted by law, our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

11Governing law

These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts at Tirunelveli, Tamil Nadu.

12Grievance officer

In line with the Consumer Protection (E-Commerce) Rules, 2020, you can contact our grievance officer with any complaint. We acknowledge complaints within 48 hours and aim to resolve them within one month.

We may update these terms from time to time. The date at the top of this page shows when they last changed.