Customer care

Returns & exchanges.

If something isn't right, we'll make it right. Here's exactly how returns, size exchanges and refunds work at MUAMS.

Last updated ·

7 daysto request a return or size exchange after delivery
48 hrsto report a damaged or wrong item, with an unboxing video
Freeshipping on the replacement once your return is approved
5–7 business daysfor refunds when a replacement isn't available

01Return request window

You can request a return or exchange within 7 days from the date of delivery. Requests made after this window can't be accepted.

02Condition of the shirt

To be eligible, the shirt must be:

  • Unworn, unwashed and unaltered
  • Returned with all original tags attached, including the MUAMS swing tag
  • In its original packaging, with your order number

03Damaged, defective or wrong item

We pack every order with care, but if something arrives damaged, defective or isn't what you ordered, please tell us within 48 hours of delivery.

An unboxing video is required. Please record one continuous, unedited video that clearly shows the sealed courier package being opened and the shirt being checked. It lets us resolve your claim quickly and fairly.

04Size exchanges

Ordered the wrong size? No problem. Size exchanges are accepted within the same 7-day window, subject to stock. The shirt must meet the conditions in section 02.

Once we receive the shirt and it passes inspection, we dispatch the new size to you at no additional shipping charge. If your size is out of stock, you can choose another style or a refund.

05Inspection & verification

When the returned shirt reaches us, our team inspects it to verify its condition, tags and authenticity. We'll update you on WhatsApp once it's checked.

06Replacements & refunds

If your return passes inspection, we send a replacement at no additional shipping charge.

If a replacement isn't available or is out of stock, we issue a full refund of the shirt's price to your original payment method within 5–7 business days of approval. For orders paid by UPI or bank transfer after confirming on WhatsApp, the refund goes back to the same account.

07What isn't eligible

  • Shirts that have been worn, washed, altered or damaged after delivery
  • Shirts returned without their original tags or packaging
  • Requests made after the return window has closed
  • Damage claims reported without an unboxing video

08How to start a return

  • Message us on WhatsApp with your order number and what you'd like to do — return, exchange or report an issue.
  • Share photos or your unboxing video if the item is damaged or incorrect.
  • We confirm and share the return details, including where to send the shirt.
  • We inspect it and send your replacement or process your refund.
Need help with a return?

Our team replies on WhatsApp, usually within a few hours.